FAQ

PAYMENT + POSTAGE

Forms of payment
Payment is accepted by Debit Card, Credit Card, Paypal and Apple Pay through this website. Payment must be made at time of purchase. Orders are posted once payment has cleared.

Orders
Orders are processed within 48 hours. You will get a confirmation email once your order has been posted and is on its way.

Free postage
Postage is free throughout the UK. For orders under £100, postage is First Class Royal Mail. For orders over £100, postage is Royal Mail Special Delivery. Orders should arrive in 3-5 days.

International orders
Unfortunately Items are not currently sent outside the UK.

Returns
All items are packed strongly and carefully. If items are damaged in transit, please get in touch for a refund.

Further questions
Please use the contact page if you have any further questions or want to get in touch and I will get back to you within 24 hours.

 

THE WORK + PROCESS

Who makes the work?
All work is unique and original and made by Matthew Richardson at Hoof + Claw Studio in Norwich, UK. Giclee prints are outsourced and occasionally overprinted at the studio using a screen print process.

Is work framed and signed?
All work is unframed. 2-D work is sent flat (not rolled) protected in stiff card. 2-D work is signed on reverse. Ceramics and 3-D objects come with a signed authenticity certificate.

Colours
Every effort is made to reproduce colour as accurately as possible, but all screens display colour slightly differently. Chalky and metallic inks in screen prints can be difficult to reproduce on screen.

Collages
Small collages are often made on found cloth bound book covers along elements from books and magazine. Sometimes paint, pencil, thread, cloth and sticky backed plastic is also used, especially in the larger pieces. Unusual materials are listed in the descriptions!

Screen Prints
Screen prints are individually crafted and hand-pulled. The manual process means that colours and registration can and do vary slightly from print to print, with each one unique. Water-based inks are used.

Giclee Prints
Giclee prints are printed on a Canon Program 4000 onto 300gsm smooth Canson paper, with Lucia colour inks for guaranteed light-fast archival quality. Sometimes a giclee print is further overprinted using a screen print process to add a metallic or unique colour. If this is the case, it will is noted in the description.

Copyright
When you purchase an artwork you become the owner of the physical piece. The copyright of the image remains with the artist (Matthew Richardson). You may not rework or reproduce the image without permission.